Support

Open app.swiftservepro.com or the Swift Serve app on your iPhone or iPad. Choose “Continue with Google,” “Sign in with Apple,” or “Sign in with email” (we email you an 8-digit code).

Only people a business has added can sign in. The first time you sign in, you may see a “waiting for approval” page until the business owner approves you in Settings → Team & access → Logins. Ask the owner to add you on the Team list with the email you sign in with. Starting a new business? Use the invite link we sent you.

Inside the app: open the menu (☰ on a phone, More ▾ on a computer) and tap How-to guide. Or tap the blue + and choose “Ask how to…” to type a question in your own words.

Go to Settings → This phone → Delete my account (field techs: it’s on your profile page in Settings). The app tells you exactly what will happen; type DELETE to confirm.

If you’re the only owner of a business, the business closes too, and all of its data is permanently erased 30 days later. Changed your mind before then? Email support@swiftservepro.com.

Owners: open Settings → Phone, email & payments → Texting. Check that your texting number shows as connected, then tap Test — it tells you in plain words what’s wrong, if anything.

A new texting number has to be registered with the phone carriers before texts deliver reliably, and that can take some days. A customer who replied STOP gets no more texts until they reply START. A text that didn’t go through shows “Didn’t deliver” in the Inbox, with a button to send it again.

Still stuck? Email us the customer’s number and roughly when you sent the text.

For questions about your service, a bill or a message, please contact that business directly — it manages its own customer records. To stop texts from a business, reply STOP to any of its messages.

Read how Swift Serve Pro handles data in our Privacy Policy, and the rules for using the app in our Terms of Service.